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Effective Date: 15th April 2025

Privacy Policy

This Privacy Notice outlines how FastrPay Ltd (“we”, “us”, “our”) collects, uses, stores, and protects your personal data across our websites and applications. It applies to all services and platforms operated by FastrPay. By using our services, you agree to the collection and processing of your personal information in line with this policy.

1. What Personal Information Do We Collect?

  • Name
  • Email address
  • Date of birth
  • Gender
  • Residential address
  • Phone number
  • Nationality and country code
  • Identity verification information

Automatically collected data:

  • IP address and device details
  • Login activity and location data
  • Browser settings and time zone
  • Technical diagnostics (e.g. error reports, service usage metrics)
  • Transaction history and payment-related data

Data from other sources: We may receive information from third parties such as identity verification services or credit reference agencies.

2. Use by Children

Our services are not intended for individuals under 18. We do not knowingly collect personal data from children.

3. Why We Process Your Information

  • Facilitating transactions and account services
  • Fulfilling KYC and AML obligations
  • Preventing fraud and managing credit risk
  • Providing, improving, and personalising our services
  • Communicating with you regarding your account or transactions
  • Delivering recommendations and relevant content

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and understand how our website is used. These tools help us:

  • Authenticate users and enable secure login
  • Offer personalisation and service preferences
  • Deliver advertising
  • Detect fraudulent behaviour
  • Analyse traffic and improve service performance

For more information, refer to our Cookie Policy.

5. Sharing Your Personal Information

We only share your personal data in specific situations:

  • Service providers: Third-party companies that perform functions on our behalf (e.g. payments, analytics, support).
  • Business transfers: Your data may be transferred in the case of business acquisitions or mergers.
  • Legal compliance: We may disclose data to meet legal, regulatory, or enforcement requirements.

6. How We Protect Your Data

  • Encrypted data transmission
  • Secure storage and access control
  • Identity verification procedures
  • Encouragement of strong passwords and sign-out practices

7. Advertising and Marketing

We may work with marketing partners to deliver targeted advertising and measure its effectiveness. You can opt out of this unless we have a legitimate interest in processing your data.

8. Accessing Your Information

You can request access to your personal data, including account details and transaction history, by contacting our support team.

9. Your Rights

Under applicable UK and EU laws, you have the right to:

  • Access, update, or delete your data
  • Object to or restrict processing in certain cases
  • Withdraw consent where applicable
  • Request data portability
  • Lodge a complaint with the ICO

10. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal and regulatory requirements.

11. Updates to This Policy

We may update this policy from time to time. Continued use of our services after updates means you agree to the revised terms. Please check this page regularly.

Contact Us

If you have any questions about this Privacy Policy or your data rights, contact us at:
Email: info@fastrpay.co.uk